Top Curve

Accessible Customer Service Training

Policy Statement

It is the policy of the Corporation of the County of Northumberland to train all staff who deal with members of the public or other third parties and all staff who participate in developing our policies, practices and procedures on providing customer service to people with disabilities.

This includes employees, volunteers, agents and contractors and others who could reasonably be expected to interact with the public on our behalf or influence the development of policies, procedures and practices.

Content of training

Training will include the following six items:

  • Review of the purposes of the Accessibility for Ontarians with Disabilities Act and the requirements of the Accessible Customer Service Standard
  • Instruction on how to interact and communicate with people with various types of disabilities
  • Instruction on how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • How to locate and use the assistive devices on our premises that may help with the provision of goods or services to people with disabilities.
  • What to do if a person with a disability is having difficulty in accessing the County's goods and services (alternative formats, etc)
  • Information regarding the County's policies, practices and procedures relating to the Accessible Customer Service Standard

Click here to view the complete Training Policy

Top Curve
Designed by: eSolutionsGroup