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Service Animal and Support Persons

Policy Statement

The Corporation of the County of Northumberland is committed to providing exceptional customer service to all customers, including those who use service animals or support persons in order to obtain, use or benefit from our goods and services.

It is the policy of the Corporation of the County of Northumberland to ensure that people with disabilities who are accompanied by service animals and support persons are allowed entry to all parts of our premises that are open to the public, unless otherwise excluded by law.

Service Animals

Service animals are used by people with many different kinds of disabilities to overcome barriers. Service animals are not pets - they are working animals. A few examples of service animals include dogs used by people who are blind, hearing alert animals for people who are deaf, deafened or hard of hearing, and animals trained to alert an individual to an oncoming seizure and lead them to safety.

The County will permit any person with a disability who is accompanied by a guide dog or other service animal to enter our premises (those areas that are open to the public) with the service animal and to keep the animal with him/her, unless the animal is otherwise excluded by law.

Support Persons

Some people with disabilities rely on support persons in order to help with communication, mobility, personal care, medical needs, or with access to goods or services. A support person may be a paid professional, a volunteer, a family member or a friend of the person with a disability. He or she does not necessarily need to have special training or qualifications.

If a person with a disability is accompanied by a support person, the County will permit both persons to enter the premise (those areas open to the public) and ensure that the person with a disability is not prevented from having access to their support person.

In some cases a support person may have to agree to rules or requirements that are specific to the kinds of goods or services that we provide. Where confidentiality is important because of the kinds of information discussed, we may require the support person to sign a confidentiality/privacy agreement.

Notice will be given, in advance, about the admission cost to the premises, if any, payable for the support person.

Click here to view the complete Service Animals and Support People Policy

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