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Accessibility Policies

Policy Descriptions

Please click on any of the following policies to access the complete document.

AODA - Compliance Introduction: This is an introduction meant to provide information regarding the background and purpose of the AODA, define terms contained within the policies and outline the application, any exclusions and the criteria for reviews and changes to the policies. 

AODA 1.1 - Accessible Customer Service: The objective of this policy is to outline the guiding principles of accessible customer service and the manner in which the County intends to provide goods and services to persons with disabilities. 

AODA 1.2 - Alternative Format Documents: This policy is intended to recognize that people with disabilities often use methods other than standard print to access information. The policy describes the procedure for providing alternative formats of documents when requested. 
Request for Alternative Format Document

AODA 1.3 - Assistive Devices: This policy states that people with disabilities will be allowed to use their own personal assistive devices and outlines all measures the County offers on-site to enable people with disabilities to access our goods and services. 

AODA 3.1 - Customer Feedback: The procedures involved with receiving and responding to customer feedback are outlined in this policy. This policy also states that information regarding our feedback process must be made readily available. Templates for receiving and recording feedback are included.
Customer Feedback Form and the Notice of Customer Feedback Process Form

AODA 9.1 - Integrated Accessibility Standard Regulation: This policy establishes the requirements in the areas of Employment, Information & Communication and Transportation for the County, in accordance with the Integrated Accessibility Standard Regulation (IASR).  It provides the overall strategic direction that the County will follow to provide accessibility supports to Ontarians with disabilities.

AODA 14.1 - Notice of Availability of Documents: The Accessible Customer Service standard specifies that any document required under the standard will be provided to the public upon request. This policy states that the County will provide notice of availability of all documents. A template for this is included. 
Click here to download the Notice of Availability of Documents Form

AODA 14.2 - Notice of Temporary Service Disruption: To avoid unexpected obstacles for people with disabilities, notice will be provided when any facility, technology or method that a person with a disability would use is temporarily disrupted or expected to be disrupted. A template of providing notice is included. 

AODA 19.1 - Service Animals and Support Person: This policy states that people with disabilities will be allowed to be accompanied by their service animal or support person in all areas of our premises that are open to the public. 

AODA 20.1 - Training: A major component of the Accessible Customer Service standard is to provide training to everyone in our organization who deals with the public as well as other third parties who act on our behalf. This policy outlines who is to be trained, the content, timing and method of training and the procedure for keeping a record of training. 

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